Shipping policy

At Nocturne, we aim to deliver your order quickly, safely, and reliably.

Processing Time

All orders are processed within 1–3 business days after payment has been confirmed. Orders placed on weekends or public holidays will be processed on the next business day.

Shipping Time

South Africa: 2–5 business days

Shipping Costs

Shipping costs are calculated at checkout based on your delivery location and order size.

Order Tracking

Once your order has been shipped, you'll receive a confirmation email with a tracking number so you can monitor your delivery.

Delays

While we strive to meet all delivery estimates, delays may occur due to courier issues, weather, or customs clearance. We appreciate your patience and understanding.

Incorrect Address

Please ensure your shipping address is correct before completing your order. Nocturne is not responsible for delays or lost parcels resulting from incorrect addresses provided by customers.

Lost or Damaged Parcels

If your order arrives damaged or is lost during transit, please contact us within 7 days of the expected delivery date. We'll work with the courier to resolve the issue as quickly as possible.

If you have any questions regarding shipping or your order, please contact our support team. We're always happy to help.